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The Information We Collect

Roadside Genius - The Roadside Assistance Marketplace receives, collect and stores any information you enter on our website, app or provide us via third parties or in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. In addition our app and sites use Cookies; Precise location permissions; Phone permissions; SMS permissions; Storage permissions; Call permissions; device information; email address; phone number; first name; last name; city; ZIP/Postal code; state; address; company name; unique device identifiers for advertising (Google Tracking & Google Analytical Data); Data communicated while using the service; app information; device logs.

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Details of data collected are listed on this privacy policy.

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How We Collect Information

When you visit or conduct a transaction on our website, app or any of our third party partners, as part of the process, we collect personal information you give us such as your name, address, phone number, credit card info, physical location, vehicle information, email address m, ETC. Your personal information will be used for the specific reasons stated below only.

Personal data is provided at will by the user and through the usage of the app, website or third parties.

All data requested is mandatory and failure to provide the information requested will prevent us from providing our services. 

If Users are unsure about which data is mandatory or have questions about the use of their information they are welcome to contact our admins.

Users are responsible for any third-party Personal Data obtained, published or shared through this application and confirm that they have the third party's consent to provide the Data to the Admins.

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Why We Collect Your Information

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and update you with our services,to make calls and texts comfirming your service requested;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

6. To update visitors or product updates.

7. To prevent Fraud

 

How We Store, Use, Share & Disclose Your Personal Information

Our company website  is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. Visit Wix's Privacy Policy 

Our company app is hosted on the GoDaddy platform. GoDaddy provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through GoDaddy.com data storage, databases and the general applications.  Godaddy stores this data with encryption and SSL certification to ensure your data is safe. Visit GoDaddys Privacy Policy

The Data is processed at the admins operating offices and in any other places where the parties involved in the processing are located.

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.

We may share your personal information with affiliated companies within our corporate family, with third parties with which we have partnered to allow you to integrate their services into our own Services, and with trusted third party service providers as necessary for them to perform services on our behalf, such as:

• Processing credit card payments

• Completing service requests

• Serving advertisements (more on this topic below)

• Performing analysis of our Services and customers demographics

• Communicating with you, such as by way email or survey delivery

• Customer relationship management

• Security, risk management and compliance

• Recruiting support and related services.

These third parties (and any subcontractors they may be permitted to use) have agreed not to share, use or retain your personal information for any purpose other than as necessary for the provision of Services.

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We will also disclose your information to third parties:

• in the event that we sell or buy any business or assets (whether a result of liquidation, bankruptcy or otherwise), in which case we will disclose your data to the prospective seller or buyer of such business or assets; or

• if we sell, buy, merge, are acquired by, or partner with other companies or businesses, or sell some or all of our assets. In such transactions, your information may be among the transferred assets.

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How We Communicate With You

We may contact you directly or through a third party service provider regarding products or services you have signed up or purchased from us, such as necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed to contact you based on legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:

• Email

• Text (SMS) messages

• Telephone calls

• Messenger applications (e.g. WhatsApp, etc.)

• Phone calls or text messages.

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IWe are not responsible for the privacy practices or the content of third-party sites. Please read the privacy policy of any website you visit.

 

If you make use of a service that allows you to import contacts (ex. using email marketing services to send emails on your behalf), we will only use the contacts and any other personal information for the requested service. If you believe that anyone has provided us with your personal information and you would like to request that it be removed from our database, please contact us at admin@geniusroadside.com

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How We Use Tracking Tools

Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Application to help customize the Application and improve your experience. When you access the Application, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Application. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.

Internet-Based Advertising

Additionally, we may use third-party software to serve ads on the Application, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us.

Website Analytics

We may also partner with selected third-party vendors[, such as [Adobe Analytics,] [Clicktale,] [Clicky,] [Cloudfare,] [Crazy Egg,] [Flurry Analytics,] [Google Analytics,] [Heap Analytics,] [Inspectlet,] [Kissmetrics,] [Mixpanel,] [Piwik,] and others], to allow tracking technologies and remarketing services on the Application through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Application, determine the popularity of certain content, and better understand online activity. By accessing the Application, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you must not use our apps,websites or services.

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Geo-Location Information

We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using the Application, to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.

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‘Do Not Track’ notifications

Some browsers allow you to automatically notify websites you visit not to track you using a “Do Not Track” signal. There is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, we currently do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track,” you may visit www.allaboutdnt.com.

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Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. Unless permitted under applicable laws, we will not:

• Deny you goods or services.

• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.

• Provide you a different level or quality of goods or services.

• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

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Opting Out

If you don’t want us to process your data anymore, please contact us at admin@geniusroadside.com.

 

Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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Questions About Our Privacy Practices or This Privacy Policy

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. If you have any questions about our Privacy Practices or this Policy, please contact us @ admin@geniusroadside.com.